As we know, open source PBX (Soft Switch – like Asterisk, for example) has already been accepted as a stable and preferred voice switch for enterprises and business establishments. In...
Category: Voice over IP
In this article, we would take a look at the various factors that affect the call quality while transporting voice over IP Networks. We take a look at factors like...
The communications industry, video conferencing industry, contact center industry – all of them are so excited about UC – Unified Communications. Let us see the various components/features of Unified Communications...
Cost cutting, especially those that recur every month, seems to be the priority of companies these days. One thing that the companies can look in to, is reducing the calls...
This article looks at the basic components of a contact center, defines a blended contact center, introduces an IP based blended contact center and lists down its advantages and explores...
This article attempts to communicate the differences between a normal fax and an IP fax. It tells you why an IP fax server is required, what are the options of...
This article gives an introduction to ACD – Automatic Call Distribution, explains what is Skills based Routing, the factors in the In-coming calls that affect the parameters of skills based...
This article discusses what is speech recognition, what you should know about the types of speech recognition, what are the applications of speech recognition in enterprise level, what are the...
This article gives a glimpse of what a Dialer is and why it is used in Call Centers, an introduction to various types of Dialers : Manual Dialing, Preview Dialing,...
This article gives an idea about how companies are using VOIP to reduce long distance call charges. We discuss about IP Trunking between multiple PBX in various branches, SIP Trunks...
This article gives an account of the call center functionalities that can come in-built in to an IP PBX like Incoming call rules, Call queuing, IVR(Interactive Voice Response) & MOH(Music...
This article explores the PC based software applications that allow sending of interactive scheduled SMS automatically. We explore some of the features of such applications and also some situations where...
This article gives an introduction to an Fixed Cellular Terminal(FCT), the interfaces are supported by an FCT, how an FCT allows the enterprise PBX to make calls over GSM/CDMA, some...
This article explains what is a IP Soft Switch, what are the structural differences between an IP PBX/ Mixed Type PBX and Soft Switches for VOIP Communications and the advantages...