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IVR – Interactive Voice Response and MOH – Music on Hold in an IP PBX
This article gives and introduction to MOH - Music On Hold and IVR - Interactive Voice Response features of an IP PBX. We look at what all is possible and what is not possible with both, with respect to an IP PBX. Of course, this is a general description and some features may be supported by certain vendors and some may not. Likewise with additional features.
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How does an IP PBX handle your calls when you are not there?
There are certain differences in which an IP PBX handles your calls when you are not there, when compared to say, an Analog PBX. There are additional functionalities with voice mail, call forwarding, double forwarding, ringing all sources, secret code, blocking certain numbers etc. These features of IP PBX which handle your calls when you are not there, are discussed in this article.
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What type of attacks are VOIP Systems prone to?
Since VOIP systems are running on the LAN and they are IP devices, they are also prone to attacks from outside or inside, perhaps by hackers who want to disrupt your communications or by employees. What type of attacks can be carried out on a VOIP system. This article attempts to find that.
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Introduction to and advantages of Fixed Mobile Convergence (FMC)
This article gives a small introduction to what is fixed mobile convergence and then talks in detail about the various advantages of fixed mobile convergence and how companies can save costs and enable newer applications by integrating their wired line IP Phone systems with the wireless network and cellular network.
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Options available for call handling through PC for the users of IP PBX
This article describes the various options available for the users (Extensions) of the IP PBX. So, we look at what kind of PC interface the user is provided with, how that interface can be customized, what are the options of the IP PBX that the users can themselves control, and why is call handling through PC for the users of IP PBX exciting.
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API and its applications for IP PBX
This article discusses what an API is, the API's that are provided by IP PBX and the applications they enable - Call creation, IVR Integration with a web application, Event notification, Integration of IP PBX through Panels - CRM, Google maps and custom generated.
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Call recording/ call logging using an IP PBX
This section is about the call recording facility of the PBX, how analog systems handled the same, how IP PBX handles the call recording, what are the options available in the IP PBX for recording calls, can the user record calls by themselves, can the call recording be scheduled by an administrator and Of course, why call recording is exciting.
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How IP PBX enables Meet Me conference
This post is to know what is meet me audio conference, why it is exciting, if an IP PBX can enable the user to create a meet me conference by himself, and what are the features of this meet me conference.
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Differences between IP PBX – Softswitch and Analog/Mixed type PBX
This article talks about the differences between an Soft switch (IP PBX) and an Mixed type PBX (Supporting Analog, Digital and IP). We focus on the differences in the basic architecture, how various elements like analog, digital and IP trunks and extensions are enabled in both and how interconnectivity is achieved in between them in each case.
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Advantages and disadvantages of VOIP/IP PBX – What they say and what they don’t
This article is about the advantages and disadvantages of VOIP over traditional analogue/digital telephony. There are so many points that are mentioned as the advantages of VOIP all over the internet but they also hide a lot of information behind such points. So this article is an attempt to represent what they say and what they don't specifically about VOIP/IP PBX.
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An overview of Voice Communications over IP
This article gives an overview of voice communications, why IP is a preferred medium to carry voice, basic components involved in setting up voice communications over IP, introduction to IP phones, introduction to IP PBX, introduction to IP Trunks, introduction to Analog/Digital trunks and why Voice Communications over IP is exciting. Why is voice communications over IP Exciting? ¤ Every company has a LAN network. When the same network is able to handle voice communications – both internal and external, it becomes easy to set up and maintain. ¤ IP is the global standard in data communications. When voice packets are compatible with IP standards, it enables a lot of…