Any organisation, whether large or small, would benefit immensely by buying and using PRI Lines for local/inter-state voice communication. What more, PRI lines can also be used for video conferencing thereby making them the best multi-utility option for enterprise voice and video services. PRI Lines are end-to-end digital lines that help you connect to PSTN network and provide 30 simultaneous channels for voice communication. Service provider terminates PRI line directly to an EPABX system with an empty PRI card slot and a PRI card, both of which are easily available in the market from EPABX manufacturers/vendors. Once the PRI line is connected, you can make local, inter-state and even international…

What is a Visual IVR? A Visual IVR (Visual – Interactive Voice Response) system is an alternative to voice dtmf-based IVR in place in most contact centers/support departments, today. Since most people dial-in using a smart phone, callers can be provided with a visual interface with options that they can touch and select instead of making them listen to many options on the phone. The same IVR menu which used to say, ‘Dial 1 for pre-paid, 2 for post-paid, 3 for 3G’, etc. will now appear on the smartphone screen. The user will go through the available options and select one. Based on their selection, they could be provided with…

Yes, mobile phones can replace IP desk phones. Most IP PBX vendors and independent application developers have developed SIP Clients that enable smart phones to work like landline extensions. IP PBX connects to the smart phones over the IP/WiFi network and assigns extension numbers to them. So calls are routed to/from the smart phones over the WiFi network. The Advantages of using Smart Phones instead of IP Desk Phones are: Since SIP clients are available for all major mobile platforms, employees can use their own (or) company-provided smart phones. Fewer IP desk phones/cables-accessories are required. This saves a lot of capital expenditure especially considering the $100 – $500 cost price per IP…

Being cost conscious is an important part of business management. When dealing with IT infrastructure, it can be challenging to save money without sacrificing quality. SIP (Session Initiation Protocol) trunking however, is an exception — it provides a streamlined service that can save companies significant costs, particularly on long distance, international and incoming toll-free calls. What is SIP trunking used for? At its core, SIP trunking allows your company to consolidate IT infrastructure and take advantage of lower rates for certain services. It is an important step in removing the distinction between telephone and data networks, and moving toward a single, IP-based company network. SIP trunking is currently used for…

When many things are moving to the Cloud, why not the Contact Center/Call Center? As you may know, Contact Centers nowadays are IP-based and hence can be hosted in the Public Cloud and accessed via the Internet, at times along with the Telephony Switch. While agents/management personnel access their dashboards via the browser (or through a desktop/phone client), customers just make a call or send a message to the company, as usual. In this post, let us look at some advantages and limitations of Cloud-based Contact Centers/Call Centers. Advantages of Cloud-based Contact Centers: Lower initial cost as there is no need to invest in hardware/software upfront. Also, no need to…

Question: I have an Idea – Its called LEBTOP (Learn English By Talking On Phone). I am looking for a telecom solution wherein , i want to connect callers to other callers. If my number say 1800 xxx xxxx gets 100 calls at a time, i wish to connect incoming calls to other callers, thus I want to make 50 pairs of connections. Some one suggested I use 4 PRI’s (to handle 120 simultaneous calls) but they said that the cost would be very high. The idea depends on connecting callers to one another based on certain rules. Please visit www.lebtop.blogspot.in for more details. Help us find a solution. Regards.…

While there are lot of advantages of moving to VOIP/ IP Telephony Systems, there are invariably some analog connections that are required to be interfaced to the IP world. One might want to connect their PRI Lines, Analog Trunk Lines, Analog Phones (Extensions), Fax machines, etc to their IP PBX/ IP Telephony Systems. In this article, we will have a look at PRI Cards & Analog Interface Cards that enable people to connect various trunk lines / analog devices to their VOIP Server, through a small connectivity/ architecture diagram.

Like how you can use an IP Phone/ ATA to make inexpensive long distance calls from your home using a VOIP Service, SIP Trunks enable the users in an organization to do the same! To use a SIP Trunk, you need an Internet Connection, an IP PBX/ Analog-Mixed PBX, IP Phones / Analog Phones, ITSP (SIP Trunk service provider) and users who want to make outgoing calls! Let us look at SIP Trunks a little more deeply, in this article.